Personal Products

Credit Cards

Credit card payments, lost or stolen cards, and general account and balance information.

General Payment Questions

Where do I send my credit card payments?

Where do I send an overnight credit card payment?

Can I pay my credit card bill online?

How do I send a wire transfer for payment to my credit card account?

Making Online Payments

Can I change or delete my online payment once I've submitted it?

Can I schedule more than one online payment in advance?

Will my online payment affect my AutoPay?

Can I make an online payment from my savings account?

Ordering a Card Replacement

How long will it take to receive my credit card?

Can I have my credit card mailed to a different address?

Can I still use my credit card if it expires this month?

Why didn't the ATM return my credit card?

Can I change the name on my credit card?

Add/Remove Authorized User or Joint Cardmember

Can I allow another family member to use my credit card?

What privileges does an authorized user have on my credit card account?

What privileges will a joint cardmember have on my credit card account?

General Questions

What Credit Card Account Services can I do online?

What should I do if my credit card is lost or stolen?

Can I use my credit card to get cash at an ATM?

How far back can I obtain credit card account information?

Can I activate my credit card online?

Why don't I see the option 'Card Activation' in Account Services?

What types of Account Alerts are available for my Credit Card?

How can I be instantly approved when applying for a credit card?

Debit Cards

Information regarding debit card accounts.

What is a Debit Card?

Savings

Checking

Loans

Information on loan payments, rates and loan types.

Where do I send my loan payments?

Answers

Credit Cards

General Payment Questions

Debit Cards

  • What is a Debit Card?

    A Debit Card can be an ATM Card or a Visa Debit Card product that gives you access to your checking, savings or prepaid account at millions of Merchant Point of Sale Terminals or ATMs.

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Service Overview

General Questions

Technical Support

Fees

Glossary

  • Bitmap (.bmp)

    One of the accepted image file formats for designing a card. The method of storing information that maps an image pixel, bit by bit.

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  • Flip

    The process of reversing an image. When an image is flipped, the contents of the image that were on the left hand side of the image are moved to the right hand side of the image and vice versa.

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  • JPEG

    One of the accepted file formats for designing a card. Most digital camera images are in the .jpg format. Joint Photographic Experts Group, *.jpg. The de facto standard for image compression in digital imaging devices.

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  • PNG

    One of the accepted file formats for designing a card. Developed as a patent-free alternative to GIF, the Portable Network Graphics (PNG) format is used for compressing and displaying images on the World Wide Web.

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  • Rotate

    The process of turning an image. When an image is rotated, the contents of the picture move 90 degrees to the left or to the right every time rotate is selected. Rotation will allow the image to be turned to fit better on the card.

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  • Scale

    The process of making an image smaller or larger. Images can be scaled between 50% to 250% of the image's original size.

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  • Show Card Details

    Card details include the logo, account number, customer name, Network logo and hologram that are shown on the card. The card details are placed on the card when the card is printed. Please make sure that the card details do not interfere with the image that is placed on the card before the image is submitted.

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  • Upload

    The process of copying an image from your computer to our site for use when designing a card. The file is copied to the site so it can be printed on the card. Please be patient when uploading the image as the upload process may take a few minutes.

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Savings

Checking

Loans